Shipping policy
Shipping Policy
Last updated: August 13, 2026
Where We Ship
We ship worldwide from our warehouse in Shenzhen, China. We currently serve customers in North America, Europe, Australia, Southeast Asia, the Middle East, and South America. If you're unsure whether we ship to your country, please contact us.
Shipping Methods & Delivery Times
Shipping Method Estimated Delivery Tracking
DHL Express (Standard) 3-5 business days Yes (full tracking)
DHL Express (Remote areas) 5-8 business days Yes (full tracking)
FedEx / UPS (Alternative) 3-7 business days Yes (full tracking)
Economy (Large bulk orders) 10-20 business days Yes
Note: Delivery times are estimates and exclude weekends, holidays, and customs clearance time. Actual delivery may vary depending on your location and local customs processing.
Shipping Costs
Shipping costs are calculated at checkout based on package weight, destination, and selected shipping method. For wholesale/bulk orders, we offer the following:
Orders under $500: Shipping calculated at checkout (typically $25-$45 for DHL to USA/EU)
Orders $500+: Contact us for a shipping quote — we may offer discounted or free shipping depending on destination and weight
Orders $2,000+: Free DHL shipping to most destinations
For a custom shipping quote on bulk orders, please contact us at scrnfix.store@gmail.com or WhatsApp +852 6094 1535 before placing your order.
Order Processing Time
In-stock items: Shipped within 24 hours of payment confirmation (business days)
Backorder / custom items: 3-7 business days processing time (we will notify you)
Large bulk orders (500+ pieces): 3-5 business days processing + QC inspection time
Orders placed on weekends or holidays will be processed on the next business day.
Order Tracking
Once your order ships, you will receive an email with a DHL tracking number. You can track your package at DHL Tracking. For bulk orders, we can provide photos of your packaged shipment before it leaves our warehouse.
Customs, Duties & Taxes
International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the buyer and are not included in the product price or shipping cost. We recommend checking with your local customs office for applicable fees.
For wholesale buyers with specific customs requirements (e.g., declared value, HS code, commercial invoice), please let us know and we will accommodate your request.
Shipping Restrictions
Some products may be restricted from shipping to certain countries due to local regulations. If we are unable to ship to your location, we will notify you and issue a full refund.
Damaged or Lost Shipments
If your package arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date. We will file a claim with DHL and arrange a replacement or refund. Please keep all packaging materials and take photos of any damage for the claim.
Contact Us
Email: scrnfix.store@gmail.com
Phone/WhatsApp: +852 6094 1535
Response time: Within 24 hours (business days)